Someone Please Advise

This may just be an isolated incident, but in general I would not give my business to a company that would willfully take my money and then not take the time to update me on when I will receive my product, especially after an estimated order fulfillment date has come and gone. Just a quick "Hi, we plan to get your amp to you on x-x-2004. Sorry for the delay".

I could easily find other companies to give my money for something I can have NOW. I have never owned an eD product nor personally known anyone that has owned one, but after awhile the negative posts and stories of pissed off customers add up.

I am sure you would eventually get your product, but a HUGE part of buying from a company is how they will treat you after the sale, not just up to and during the sale. I have bought from many companies and have effectively stopped buying from the ones that take my money but won't support me after the sale. That is something I think you have to ask yourself.

 

Isolated incident? This would be the hundredth isolated incident I know of, including things Ben has done to his "Friends".

Quality controll, customer satisfaction, responsible professional buisness practices all rolled into one... then thrown out the door.

Gonz, you know my stance.

 

What I find funny is that another eD worker, "JeremyG", has the statement "Responsibility is a dying art form" in his signature on the ICIX boards. Kind of a funny thing to have in his sig considering the problems with their current pre-order.

I read through that thread and it seems that there isn't a clear cut party to blame here. Ben is saying he has only seen this type of problem a few times out of 300 and the other guy is swearing he was only feeding the mids 120 wrms. So it's hard to decide who to believe here.

 

Well, you are 100% entitled to a refund of your money, seeing you have no product in your hands. Again, I stress the idea that you need to look at the total experience, especially the after-sale part.

Also, I was not aware that those overcharges were for the same guy - after 3 times being screwed over, I'd give that company a resounding "Fuck you and good bye!"

But it sounds like your gut is telling you to get your cash back and go another route. I almost always trust my gut on issues like this. And I am by no means an eD basher, but I have heard too many stories of people not being treated well. I seriously doubt all these stories are fiction.

 

Actually that would be 230X1@8 ohms. You need to cut the load in half when you bridge. At 4 ohms you would see 460 X1 at 4 ohms.

If this were an isolated incident, or even one that was just not terribly common, I might not be inclined to be worried. But the way he did Josh Gull (his "good friend") is totally wrong. Josh is one of those guys you simply can't help but like. He is very polite, mature, and just damn friendly. The way he did Josh sounds so eerily like this it leads me to believe poseur

 

And guesswhat thread closed.

Wow, kind words spoke of me, thanks man. You are correct in assuming that I'm not one to stir the pot, in general I jsut try to help ppl out, etc. I had one good eD experience and foolishly assumed it would continue to be likethat, I was very wrong.

This is really but a drop in the pond, but it's absolutely rediculous that they chose this over a meager $40. I garantee that I willt ake it upon myself to tell $40 worth of ppl all about how they work. I'm not trying to tell ppl straight up DO NOT BUY eD, just to simply look at the facts, and the amount of ppl who have reached theri breaking point. (I promise mine's not that easy to reach) and decide for yourself. I went into that battle knowing I was up against the man himself and all of his minions, but I hope there's things to be learned there as well. Take note how so many of the good points I made were simply overlooked while they were all finding somethign else to zero in on, and really in the end had nothing.

Anyways, end of rant, Hello all. I may be looking for new forums to haunt am I safe here?

~Paul

 

(I cannot believe I am about to do this...)

Even if Poseur is 100% telling the truth and was setup 100% correctly if you get two drivers back with blown coils like that it is a very safe assumption that its install related. Most companies simply will not cover melted coils and I honestly do not blame ED for not covering it. This is a risk you take when dealing with online dealers. They do not have the ability to double check your install so they cannot determine the exact cause of things. Its one of the trade-offs with buying online.

If he had been a bit better with the details on the gain setting to begin with or had his installer explain how he set the gains he might have had a shot. But even then that would be a trust issue. I personally would have taken his word if I were in the decision seat though.



My feelings about ED are pretty well known as are Seth's. If I were you I would cancel your preorder.


Edit: Welcome to the board Poseur. Get some Kodas

 

Couldn't agree with you more, but there's actually another bit of "screw you you're lying" correspondance leftout on their end. I wish I could retrieve it but... gone. Either way, I can understand their initial issue with this, but the continued denial is just flatout pathetic. I more or less told them I would not remain silent like I have before, and kinda got called out, so there it is. I'da let alot more of this slide were it not for other eD controversy out there, which is part of my inspiration at the moment...

 

As Ben mentioned its only a 1" coil. They dont take abuse as much as a 3" subwoofer coil.

200 watts clipped could turn into 400w with less cooling. Again, ED cannot inspect the install to decide on whether or not this is the case so they have to go by what they have. Its a simple trade off when buying online.

That I understand. Yes they are unproffesional in my eyes. Yes I likely would have likely warrantied it myself if he had that kind of track record with me. Hell I just GAVE my friend my JL 10w3v2 because of a faulty ED woofer simply because I recommended it to him. But then again i am a 1 man show. They are a growing company with many faceless customers.

 

You can trust this faceless customer to do his best at making them feel it.... damn I sound like a vindictive bitch. I swear this is me in rare form here, I'm just steamed....

At any rate, I too am wondering if that really is my set of mids, for the same reasons gonz mentioned. It could verywell be, but yea *shrug* I guess we shall never know.

 

Woah Woah Woah!


I now see the pictures. I have absolutely NO IDEA how that much of the coil could come off the former. I have never seen anything like that in person or in picture. Coils do not just slip off the former when they get heated up. The glue starts to melt and turns black. This lets part of the coil partially unwind and rub in the gap. When it is let loose enough it gets stuck. It doesnt just fall off like that.

 

See I've got absolutely no idea how exactly this happens as I've honestly never blown a speaker before. WHat do you think this means? would this be a "dummy" they're using to attempt to show ppl how badly I destroyed somethign?