cumputer help?

Hey, sounds like you got a big mess there lol. Is the explorer error, windows explorer has encountered a problem and needs to close? Well either way if someone brought that computer to me to fix i wouldn't even bother messing with it, i would just reformat the hard drive and install windows fresh. Norton internet security is pretty well the king of protection and antivirus although i am now using a couple new ones to me and they are awesome too. System Mechanic, comes with everything also AVG is very good now, the latest versions have really stepped up to the plate. If you have the vista cd i would format the hard drive, meaning all your info is gone, so back up everything first and reinstall windows. There are many programs to try and clean this stuff out but there is always bits and pieces left behind that run in the background and screw things up.

 

Please go to http://www.windowsbbs.com/malware-virus-removal/ for help. The people over there are experts. They will want a DDS log, follow the directions posted here http://www.windowsbbs.com/malware-virus-removal/announcements.html

I've used these people many years ago with great results. Also they have many ways to help you protect your computer in the future.

 

Well you probably have to burn a cd if you have vids or pictures to save which can be complicated if you've never done it before. There is a way to restore windows while keeping your info, i can't remember right now which button to push and keep pushing quickly when you first turn on your computer, if you catch it in the first few seconds of turning on your computer it will take you to a restore screen or format screen. There will be 2 options, one to reinstall windows fresh and one to reinstall windows while keeping your info. Choose the last one. I'll get back which key it is, i think it's F2 or F3 or maybe F11 lol.

 

what's the model and number of your computer?

 

here this is the easier way. Borrowed from here,

http://www.cyberwalker.com/article/724/46

Easy reinstall for Windows Vista

Let's get started with an easy reformat and reinstall. We're not going to leave the Windows Vista desktop or mess with the BIOS here.

The downside is that you won't destroy all your data and it will get saved in a folder called Windows.old. The upside is you don't have to mess with scary BIOS settings.

Let's get started. From the Windows Desktop, load the Vista DVD into the system's optical drive. It should auto-start. Or it might open a dialog box that asks for you to Run Setup. Choose that option.

If it doesn’t, click the circular Windows button, then click Computer and then double-click your DVD drive that contains the disc.

The User Account Control (UAC) warning will trigger, so click Allow. When the installation window opens, choose Install Now. If your Internet connection is working, select Go Online to Get the Latest Updates for Installation (Recommended).

The installer will look online for operating system updates and download them for you. It also finds drivers and any fixes needed for the process.

Next, you’ll see a screen that asks for the Vista product key. It is on a label on the Vista packaging or it also could be on a sticker on the bottom of your laptop (in those cases if your system came with Vista pre-installed.

If you are inclined to accept the legal agreement that you see next, click I Accept and click Next.

On the next screen choose choose Custom to wipe the hard drive clean. Now you’ll see drive locations where a fresh copy of Windows can be installed. Your existing installation will be on the largest disk, marked Disk 0.

If you have multiple disks on your system you'll see something like:

Disk 0 Partition 1 (C
Disk 0 Partition 2 (E
Disk 0 Partition 3 (F
If your computer maker put restore information on a partition on your hard drive, you'll see a tiny partition or the partitions may be numbered beginning with 2.

Choose a partition and click Next. You might see a note that warns you that a copy of Windows that exists on the partition. This is good -- it means you are about to destroy your existing copy of Vista and replace it with a new one.

Click Next. You'll see the warning message: “The partition you selected contains a previous Windows installation”. Click OK to confirm. The install DVD then wipes the partition and installs a fresh copy of Vista. Old data is saved in a file called Windows.old.

In this process, the screen will show tasks it is doing. Toward the end of the installtion, the PC will reboot a couple more times until you get an almost-complete Windows Vista installation.

There will be a few more tasks to take care of and a new admin account to create, but you're mostly done. Follow through until you boot into a new, fresh and squeaky clean copy of Windows Vista Congrats!

Be sure to run the Windows Update when you are done to get all the latest drivers and fixes.

If you system appears to be missing drivers, you will have to locate and install them. This Windows Driver Update article explains what a driver is, and how to find and download driver updates easily. Includes a program that does it for you

 

You could run into issues maybe with drivers for video or sound but if you have the original cds that came with the computer you would be ok but it is a little complicated lol. There is one more thing you can try is system restore if it's turned on in your computer you can go back to an earlier date when your computer wasn't so messed up like say 5 months ago. You will only be able to do this if it's turned on. Not sure if vista is the same location as xp but it would be under-- My Computer/Control Panel/System and click on the System Restore tab and see if it's on. If it is you can go back a few months and restore the computer to the point it was at 5 months ago. You will lose some info whatever was new in that 5 months.

 

It will save your documents and stuff under a folder called c\old windows, if you throw everything you want saved into my documents it will be easier to find later. But make sure you are reinstalling windows over top of the original, it will warn you saying there is already windows on that partition. If you get this warning then your on your way, that is the correct partition to reinstall windows. It's usually called drive C or Partition C, it will be the biggest partition you see. Maybe you should print the instructions i posted earlier or write them down they are pretty straight forward.

 

Well a complete format is the best but i'm afraid your going to run into problems, it might require you wiping the bios and you definitly don't want to go there lol. One wrong move and your computer won't boot up anymore. I think vista requires you to wipe the bios for this. If you had xp it's a different story

 

Bios is a chip on the motherboard which has info that tells the motherboard what to do lol. Try the system restore, you can't really do any damage that way, go back like 4 months if you can.

 

you gotta burn a cd

 

lol, have you burned one before?