The smaller the enclosure, the less efficient it is... it'll be quieter.
The smaller the enclosure, the less low-bass capability it'll have.
It's possible that the enclosure isn't tuned properly, or maybe there's some construction flaw or measurement that's not correct that isn't apparant.
Hoffman's Iron Law states the following items are mutually exclusive:
1) Small Enclosure Size
2) Low Frequency Extension
3) High Efficiency
...meaning, you can't have all three.
You can optimize a box to have lots of one, or a little of two... but not all three.
So keep that in mind as you tweak... if you make the enclosure small, you are taking away from the potential 'high efficiency' and/or 'low frequency extension' that you might reach otherwise.
I'm not quite sure what the complaint was, other than "it sounded like the sealed box", so it's difficult to pinpoint... typically sealed boxes sound very good, bear in mind.
